FNB, Capitec see biggest increase in annoyed clients, says banking ombudsman
But the figures need to be seen in the context of the huge client bases of the two banking groups
12 May 2021 - 20:26
FNB and Capitec saw the biggest increase in the number of clients it annoyed and upset last year, according to a report by the ombudsman for banking services (OBS).
Published in the OBS’s 2020 annual report on Wednesday, the statistics reveal a significant leap in the number of cases opened by the OBS involving those two banks: 2,197 FNB cases, compared with 1,707 in 2019, while Capitec cases jumped from 763 in 2019 to 1,259 last year. ..
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