John Stumpf. Picture: SAUL LOEB / AFP
John Stumpf. Picture: SAUL LOEB / AFP

New York — Eight former Wells Fargo executives are facing almost $59m  in fines and bans from the US banking industry over their roles in the firm’s scandals as regulators show more appetite to go after individuals.

Former CEO John Stumpf agreed to a $17.5m penalty and an industry ban, according to an order on Thursday from the Office of the Comptroller of the Currency (OCC). Carrie Tolstedt, who led Wells Fargo’s community bank for a decade, faces a $25m  penalty that the regulator said could climb higher.

“The actions announced by the OCC today reinforce the agency’s expectations that management and employees of national banks and federal savings associations provide fair access to financial services, treat customers fairly and comply with applicable laws and regulations,” Comptroller of the Currency Joseph Otting said in a statement.

Wells Fargo tapped into public and political ire in 2016 with the revelation that bank employees opened millions of potentially fake accounts to meet sales goals. That and a slew of retail-banking issues that subsequently came to light have led to regulatory fallout that is  in many cases unprecedented for a major bank, including a growth cap from the Federal Reserve.

This is the first public step the OCC has taken against former executives related to Wells Fargo’s problems. Regulators received criticism from some corners over the fact that few individuals and no top executives were held accountable for crisis-era missteps that cost the banks billions in fines and penalties.

Five fighting

Stumpf was one of three to agree to consent orders and pay penalties, along with former chief administrative officer Hope Hardison and onetime risk chief Michael Loughlin.

Tolstedt and four other former executives — general counsel Jim Strother, chief auditor David Julian, audit director Paul McLinko and community banking risk officer Claudia Russ Anderson — will face a public hearing before an administrative law judge. The regulator said it could decide to increase the civil penalties based on the evidence presented.

During the OCC’s investigation, Stumpf and others admitted that the bank had systemic sales practice misconduct dating from the early 2000s. Tolstedt and Russ Anderson “asserted their Fifth Amendment right against self-incrimination and refused to answer all substantive questions about sales practice misconduct,” the regulator wrote in a notice of charges.

“Throughout her career, Ms Tolstedt acted with the utmost integrity and concern for doing the right thing,” said Enu Mainigi, her lawyer at Williams & Connolly. “A full and fair examination of the facts will vindicate Carrie.”

‘Warning signs’

“At all times, Mr  Strother acted with the utmost integrity and transparency, including with the bank’s board, senior management, and its regulators,” Walt Brown, Strother’s attorney at Orrick Herrington & Sutcliffe, said in an e-mailed statement. “The OCC’s charges against Mr  Strother are false and unfounded, and he intends to vigorously defend against them.”

Stumpf was CEO of Wells Fargo from 2007 until he retired in October 2016 amid the crisis. A report the next year conducted by law firm Shearman & Sterling on behalf of Wells Fargo’s board alleged that he reacted too slowly to warnings of sales abuses across the bank’s branch network. He forfeited $41m in equity awards when he stepped down, and the board clawed back an additional $28m following the Shearman & Sterling report.

Stumpf “failed to respond to numerous warning signs, including many team member complaints submitted directly to his office regarding pervasive sales pressure, fear of termination for not meeting unreasonable sales goals, and illegal and unethical sales activity across the Community Bank,” according to the OCC order he signed this week.

Regulatory actions against Wells Fargo have also included billions of dollars in fines and legal costs, and an order giving the OCC the right to remove some of the bank’s leaders. The department of justice and the Securities and Exchange Commission also have been investigating the lender’s issues.

The OCC and the Fed have both cited a wide-ranging pattern of abuses and lapses at Wells Fargo. The OCC drew scrutiny of its own as the firm’s main regulator throughout the scandals, prompting an internal review at the agency.