The racist MiWay e-mail is fake and was sent by a policyholder, who has been identified, a report by digital forensic lab Cyanre found. "We can confirm, after a detailed investigation, that an e-mail sent from a MiWay employee was manipulated by an external source. The image circulating on social media is a fabrication," Cyanre MD Danny Myburgh said. The e-mail, which was widely circulated on social media and supposedly sent by a MiWay claims assessor, described a manager’s meeting in which it was agreed that 90% of claims made by black people would be rejected from August 1. The e-mail elicited widespread vitriol on social media, even after MiWay said that no such meeting had taken place and an internal investigation had revealed the e-mail was fake.

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