INSURANCE
MiWay weighs ‘fake e-mail’ legal action
Short-term insurer MiWay is considering legal action against a disgruntled policyholder who it believes faked a racist e-mail, making it appear a MiWay staff member wrote the e-mail. MiWay had commissioned an independent forensic investigation into the e-mail, after an internal investigation indicated it had been written by a policyholder whose claim had been rejected, CEO René Otto said. "The claim was rejected because a policy condition was not adhered to. The Ombudsman for Short-term Insurance upheld our decision." If the independent investigation confirmed its international investigation, it would decide together with its lawyers on the appropriate legal action, he said. An e-mail, which was widely circulated on social media and supposedly sent by a MiWay claims assessor, described a manager’s meeting in which it was agreed that 90% of claims made by black people would be rejected from August 1. The e-mail, which elicited widespread vitriol on social media, referred to a manager...
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