OVERSIGHT
Net1 picks watchdog for dispute resolution
Neville Melville would act as an ombudsman in disputes pertaining to financial services and value-added products sold by subsidiaries of Net1 UEPS Technologies, the company said on Monday. "We are aware of persistent public complaints about the functioning of our call centre and dispute-resolution process, which we have been unable to verify despite our best efforts," said newly appointed CEO Herman Kotzé. He said he was delighted that Melville had agreed to establish an ombud function. "We are committed to providing our customers with outstanding service and we are confident that Neville’s vast experience will assist us in achieving our goals, while providing independent oversight and reporting." UNDER FIRE Net1 has come under fire following allegations that its subsidiaries benefited unduly from the social grants contract administered by Cash Paymaster Services, also a Net1 company, by selling and marketing products such as micro loans and insurance to social grant recipients. Thi...
Would you like to comment on this article?
Sign up (it's quick and free) or sign in now.
Please read our Comment Policy before commenting.
Subscribe now to unlock this article.
Support BusinessLIVE’s award-winning journalism for R129 per month (digital access only).
There’s never been a more important time to support independent journalism in SA. Our subscription packages now offer an ad-free experience for readers.
Cancel anytime.
Questions? Email helpdesk@businesslive.co.za or call 0860 52 52 00. Got a subscription voucher? Redeem it now.