A Marks & Spencer shop in Singapore. Picture: REUTERS/EDGAR SU
A Marks & Spencer shop in Singapore. Picture: REUTERS/EDGAR SU

London  — Britain’s Marks & Spencer (M&S) reported a 17% drop in first-half profit, dragged down by falling clothing sales, but said it was confident it could fix its problems and return to growth, sending its battered shares higher.

Shares in the 135-year-old M&S, one of the best known names in British retail, were up 3.2% before midday, paring losses for the year to 35%, after it forecast improved second-half trading and said its latest attempt at a turnaround was making progress.

In September the group lost its place in Britain’s prestigious FTSE 100 index, symbolising its decline.

M&S set out on its “transformation” plan shortly after retail veteran Archie Norman became chair  in 2017 to work alongside CEO Steve Rowe, who has been with the company for 30 years and became its boss in 2016.

Norman said in May 2018 the firm was targeting sustainable, profitable growth in three to five years and has been instrumental in speeding up the pace of change.

The retailer has been closing weaker stores, revamping ranges, investing in technology, and struck a £1.5bn (about R29bn)  joint venture with online grocer Ocado to give M&S a home delivery service for food.

“There’s a lot to do but I’d like to think that yes we’ve seen a low point and the start of something different,” Rowe said when asked if M&S had reached its lowest point.

He said that although the clothing division was about 18 months behind where he wanted it to be, there were signs customers were reacting favourably to new autumn/winter products, with improved sales in October.

“We are still in the early stages, but we are clear on the issues we need to fix,” he said.

Rowe said M&S had reduced the number of clothing lines it sells, while improving its styling and value. Availability had improved and clearance periods reduced.

“In some instances dramatic sales uplifts in categories where we have restored value, style and availability illustrate the latent potential and enduring broad appeal of our brand,” he said, pointing to women’s jean sales up 30% this autumn.

Deep-seated problems

But some analysts remain unconvinced.

“We think M&S has lost like-for-like market share in clothing and   home and the problems with this business look to be deep-seated, with most of the solutions being things M&S has tried in the past,” said RBC Europe’s Richard Chamberlain.

In July Rowe sacked clothing division head Jill McDonald after publicly criticising chronic availability and assumed direct leadership of the division himself.

The departure of supply chain director Gordon Mowat followed and in September M&S said CFO Humphrey Singer was also leaving after little more than a year in the role.

M&S made an underlying pretax profit of £176.5m  in the six months to September 28 — in line with analysts’ average forecast but down from £213m in the same period in 2018.

Clothing and home like-for-like sales fell 5.5%, hurt by the availability and supply chain issues. Food sales increased 0.9% on the same basis, driven by volume as prices were cut and more family customers were targeted.


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