San Francisco — On Thursday, Google outlined changes to its handling of sexual misconduct complaints, hoping to calm outrage that triggered a worldwide walkout of workers last week. “We recognise that we have not always gotten everything right in the past and we are sincerely sorry for that,” CEO Sundar Pichai said in a message to employees, a copy of which was shared with AFP. “It’s clear we need to make some changes.” Arbitration of harassment claims will be optional instead of obligatory, according to Pichai, a move that could end anonymous settlements that fail to identify those accused of harassment. “Google has never required confidentiality in the arbitration process and it still may be the best path for a number of reasons (for example, personal privacy, predictability of process), but, we recognise that the choice should be up to you,” Pichai said. He promised that Google will be more transparent with how concerns are handled, and provide better support and care to those wh...

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