New York — Angry United Airlines customers can now vent their fury at a juicy target: the CEO’s pocketbook. United ties about $500,000 of CEO Oscar Munoz’s annual bonus to customer satisfaction questionnaires. The man-handling of a doctor dragged off an over-booked flight in Chicago — and Munoz’s response, widely viewed as ham-handed — isn’t likely to help his cause. Each day, United collects about 8,000 customer surveys on items such as leg-room and the quality of in-flight coffee. Fliers were already pretty disgruntled. In 2016, researcher JD Power rated United dead last among the traditional North American carriers. Early returns are now even less promising. "United Airlines just sent me a customer survey about my flight yesterday," Meredith Tucker dead-panned on Twitter after the over-booking episode. "Looking forward to sharing my thoughts." Of course, Munoz won’t be begging on street corners if he’s docked the half a million. The CEO has 2016 target compensation of about $14.3...
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