London — Mobile operator Vodafone will create 2,100 new customer service jobs across the UK in the next two years as part of an investment drive to improve operations in its home market. The world’s second-biggest mobile operator, which competes with BT’s EE, Telefonica’s O2 and Hutchison’s Three in Britain, has been struggling in the market with a move to a new billing system disrupting subscriber additions. It has also slipped behind rivals who can offer bundles of pay-TV, mobile and fixed-line services, while Vodafone has delayed rolling out a TV service until it has improved its core mobile service. In its latest quarterly results to the end of December, organic service revenue in the UK fell 3.2%, compared with an overall group performance of 0.7% growth. Vodafone has invested £2bn in its British network in recent years and is in the middle of a new £2bn investment phase running from 2016-19 to improve its customer offering for its 18-million British customers. Many large compa...
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