NOTE 7 PROBE
Samsung to shed light on fires
Investors and analysts say it is critical for Samsung to provide a convincing and detailed explanation about Note 7 fire to regain consumer trust
Seoul — A Samsung Electronics investigation into what caused some Galaxy Note 7 smartphones to catch fire has concluded that the battery was the main culprit, a person familiar with the matter said on Monday. The world’s biggest smartphone maker is seeking to put behind it one of the biggest product safety failures in tech history as it prepares to launch the Galaxy S8, one of its flagship phones, sometime in the first half of 2017. Investors and analysts say it is critical for Samsung to provide a convincing and detailed explanation about what went wrong with the Note 7 and how it will prevent such problems from recurring if it is to regain consumer trust. "They’ve got to make sure they come clean and they’ve got to reassure buyers as to why this won’t happen again," said Bryan Ma, Singapore-based analyst for researcher IDC. The results of the investigation would likely be announced on January 23, a day before the company announced fourth-quarter earnings results, said the person, ...