VODACOM is not backing down from its plan to hike tariffs on its voice and data contracts — even though the National Consumer Commission has launched a probe into the case.The row has escalated since Vodacom told subscribers last week that it would raise tariffs from May 1. Irate customers asked on social media sites how it was that Vodacom could sign two-year contracts, then unilaterally change the terms and hike its prices.The commission will also look into Cell C, which made a similar announcement, after receiving three complaints.Trevor Hattingh, the commission spokesman, said this week that depending on what the authority found, it could broaden the scope of its inquiry to other mobile operators as well as fixed-line service providers.It will focus on checking that unilateral price increases are in line with what customers signed up for when they took out the contracts.“We are aware that many other consumers are affected by the actions of the mobile network service providers co...
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