WATCH | Launch of the Consumer Goods & Services Ombud's annual report

The Consumer Goods & Services Ombud (CGSO) has been helping consumers resolve disputes with suppliers for more than 10 years. In doing so, this independent nonprofit promotes fair play in the consumer goods and services sector, preventing exploitation of vulnerable consumers.

The ombud's CEO, Queen Munyai, delivered GGSO's 2023/24 annual report during a virtual event, hosted in partnership with Business Day, on August 6 — watch the recording above.

This report highlighted the work achieved and the challenges faced in ensuring that the rights of consumers and vulnerable groups are considered and upheld. One of the most notable challenges was the number of consumer complaints received, with e-commerce generating the most complaints within the sector. 

The event included a panel discussion of the details of the report. Moderated by business news anchor Zanele Morrison, it featured Munyai, GGSO ombudsman Liaquat “Lee” Soobrathi  and Michael Lawrence, chair of the CGSO's board of directors.

This article was sponsored by the Consumer Goods & Services Ombud.