HOLIDAY CLUB SCHEMES
Commission hopes hearings give clarity to timeshare sector
NCC commissioner appeals to consumers to participate in the public inquiry process which moves to Cape Town this week
The National Consumer Commission is hoping that its public hearings into the timeshare industry will give rise to a single law to "effectively and comprehensively" regulate the industry and give consumers the right to participate in the affairs of holiday club schemes. NCC commissioner Ebrahim Mohamed has appealed to consumers to participate in the public inquiry process which moves to Cape Town this week. Oral submissions are preferred, with written submissions only being considered in exceptional circumstances. In a statement, Mohamed highlighted some of the problems cited during the Pretoria public hearings last week. These included the refusal by holiday clubs to cancel timeshare contracts and overselling of limited accommodation, which leads to the unavailability of accommodation when consumers attempt to make bookings. Other preliminary findings included the charging of exorbitant levies for the upkeep and maintenance of facilities owned by holiday clubs in spite of a 2014 dir...