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SA's growing appetite for buying goods over the Internet is not only boosting online retailers, it has also become a big growth driver (and headache) for courier services. SA's growing appetite for buying goods over the Internet is not only boosting online retailers, it has also become a big growth driver (and headache) for courier services.Though the bulk of their business is still reliant on companies shipping packages to other companies, there are several factors driving the part of their business that involves delivery to consumers. "An increasing number of people going onto the Internet, access to credit cards, and the growth of the middle class and therefore affordability, mean that a growing sector of the population is ordering online," says SA Express Parcel Association CEO Garry Marshall.This does not mean providing a service to online retailers is easy money. Marshall points out that where there is generally a set arrangement for delivering to companies, dropping off goods...

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