Online retailer Takealot told South Africans in a lavish TV ad campaign: “We’ve got Christmas covered”. But for the thousands of people who didn't receive their orders by Christmas Day‚ it turned out to be the season of “wait a lot”. And they weren’t impressed. “Absolutely pathetic customer service‚” wrote Ronelle Singh on the retailer’s Facebook page. “I placed an order and paid additional delivery to receive my item on Christmas Eve - a week later and still no delivery after numerous follow-up calls to them‚ and no feedback…” “Takealot’s service delivery was beyond appalling this Christmas!” wrote Kirsten Coutsoudis. “You weren't able to deliver my Christmas presents by the promised dates‚ sent half packages‚ managers don't call back when they say they will…” But Takealot’s chief marketing officer Julie-Anne Walsh rejects the suggestion that the company over-promised and under-delivered‚ saying that “can’t be statistically validated and is not accurate”.
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