The suggestion by Rob Rose that the SA Revenue Service (Sars) is racked by fear and loathing is unwarranted. The implication that there is widespread paranoia running rife throughout the organisation is not accurate. For a start, it is a misrepresentation to argue that Sars has become a so-called “big brother” organisation that unnecessarily monitors employees. It’s no secret that Sars places tremendous attention on the security of information. The legislation, and our policies, mandate us to ensure that the information we get is always protected and secure. This is necessary, considering that a large part of our mandate involves dealing with sensitive taxpayer and trader information. It is a responsibility we treat with great care and the highest degree of caution. This is manifested in strict security controls and protocols, which includes restricted remote access to e-mail. This is not a new development, but has actually been in place for years to deal with the rise in cyber secu...

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