FAQs: Financial Mail
We answer your questions about the Financial Mail
Browsing the Financial Mail
What is the Financial Mail?
The Financial Mail is a South African weekly business magazine, published by Times Media in Johannesburg. Read more here.
The Financial Mail website is part of BusinessLIVE, which showcases the best business content from Times Media's popular titles – Business Day, the Financial Mail, Rand Daily Mail, Business Day TV and the Sunday Times's Business Times – throughout the day along with live updates and breaking news published by our expert business newsroom.
How do I register on the Financial Mail website?
Click on the “Register” link at the top of the website and follow the easy instructions to register quickly and at no cost. You’ll then receive an email to welcome you to the BusinessLIVE environment with all the details you need.
Your login details are valid across BusinessLIVE, the Financial Mail, Rand Daily Mail and Business Day – if you're logged into one, you're logged into the others.
Why should I register on the Financial Mail website?
Registration is free. Sharing some of your personal information with us – even just your email address – helps us learn more about the content you love to read. Then we can ensure you don’t miss any insightful articles or videos on those topics. Once you’ve registered, you can also sign up for our email newsletters.
How do I log in and out on the Financial Mail website?
When you visit the site, click on the “Sign in” link, found next to the “Register” link at the top of the site. You’ll be asked to enter your account details. Once you’ve done that, your login email address or name will appear in the red block at the top of the site. To log out, hover over that area and click on the “Logout” prompt that appears.
I can't register or log in. Who do I contact?
Call our contact centre at Tel: 0860 52 52 00 or email@example.com. The best time to phone our call centre is between 9am and 5pm South African time (GMT +2) on weekdays excluding public holidays.
Do I need to pay for a online Financial Mail subscription?
Much of the content on the Financial Mail website is free to read. Some articles are contained in the BusinessLIVE Premium section, which includes some columns and opinion pieces, the full text of current lead articles from Business Day and the Financial Mail, and other exclusive or in-depth content.
For now, to read BL Premium content you only have to register at no cost. However, we will soon introduce subscription rates for BL Premium, which will also give you a range of daily exclusive content from other top business news sources such as the Financial Times and The Wall Street Journal, along with in-depth markets and unit trust data from Morningstar.
Current Business Day and Financial Mail print subscribers will automatically have access to BL Premium content.
What are cookies and why do I need them to use the Financial Mail website?
Cookies are tiny, harmless files used by websites to keep track of your personal preferences and settings. Many of our services rely on such cookies to function. If you do not have cookies enabled on your browser, some of the services and settings on our websites might fail.
Email newsletters and our mobile app
How do I sign up for Financial Mail email newsletters?
At the moment, when you register at no cost, you’ll be asked whether you’d like to receive our email newsletter with the latest news headlines. Soon we’ll introduce a way for you to manage your own newsletter subscription options.
I've signed up for a Financial Mail email newsletter but it has not arrived in my inbox. What do I do?
Check your junk mail or rejected mail folder to ensure your mail server did not reject the newsletter. If that is what happened, try to adjust your mail settings. If you haven't received it at all, email us at firstname.lastname@example.org.
How do I unsubscribe from the Financial Mail email newsletter?
Click on the “Unsubscribe” link at the bottom of the newsletter you’ve received in your inbox.
Is there a Financial Mail app?
The Financial Mail app presents an exact digital replica of the weekly magazine for readers who have subscribed to our e-edition. It works on mobile phones and tablets.
Download the app for free on the Google Play store (soon to come to iOS devices too).
Print and e-edition subscriptions
How do I subscribe?
On our subscriptions page, you'll get all the details you need about subscribing to the print magazine or the e-edition, which is an exact digital replica of the week's print magazine.
Online subscriptions to BusinessLIVE and its member sites, including Business Day, the Financial Mail, the Sunday Times's Business Times and Rand Daily Mail, will become available in early 2017.
If you have a question about the subscriptions process or your current subscription, have a look at our comprehensive list of subscription FAQs.
You can also contact our customer care team:
Tel: 0860 52 52 00
The best time to phone our call centre is between 9am and 5pm South African time (GMT +2) on weekdays excluding public holidays.
Who is the digital editor of the Financial Mail?
Our editor is Carrin Pasley-Banks, who works closely with BusinessLIVE editor Ray Hartley and Business Day digital editor Malgosia Kijko and their teams to deliver your business news fix. Rob Rose edits the print magazine.
Does the website have RSS feeds?
We have a range of RSS feeds for our websites and individual sections. Get the full list here.
How do I submit an opinion piece?
We do not publish opinion pieces already sent to other newspapers. Submitting an uncommissioned opinion piece is no guarantee that it will be published and we reserve the right to edit all opinion pieces. Email email@example.com to submit your opinion piece.
How do I submit a press release or story suggestion?
Email firstname.lastname@example.org to submit your press release or story idea. It will then be evaluated by our news desk. (We don’t publish press releases. They are considered for use in future news reports or features.)
How do I report an error on the Financial Mail website?
Let us know if you spot any errors, big or small, so that we can correct them. Email email@example.com with a link to the article and explain the problem clearly and concisely.