We answer your questions about BusinessLIVE
What is BusinessLIVE?
BusinessLIVE is a national news website in South Africa, published by Times Media and based in Rosebank, Johannesburg. It publishes fresh and insightful business news and analysis updated continually every day with original, online-only content as well as the best articles from Business Day, the Financial Mail, the Sunday Times's Business Times, Rand Daily Mail and Investors Monthly.
Within BusinessLIVE you'll also find the complete websites for Business Day, the Financial Mail and the Rand Daily Mail, and our BusinessLIVE Premium subscribers have additional access to content from the Financial Times and The Wall Street Journal along with Morningstar financial data. Read more here.
What is BusinessLIVE Premium?
Much of BusinessLIVE is free to read, but BL Premium subscribers pay only R4 a day – that’s R120 a month – to access all our exclusive news articles, columns and commentary, along with Financial Times articles and Morningstar financial data.
For R349 a month, BL Premium Plus subscribers also enjoy full digital access to The Wall Street Journal and receive the Business Day and Financial Mail e-editions (digital replicas of the print editions).
How do I register on BusinessLIVE?
It’s free, quick and easy. Click on the “Register” button at the top of the website and follow the instructions. At the end of the registration process you’ll receive an email to welcome you to BusinessLIVE and you’ll have the option to subscribe to BusinessLIVE Premium.
On your mobile phone, click on the menu bar at the top right and you’ll see the “Sign in” and “Register” options.
Why should I register on BusinessLIVE?
Registration is free. Once you’ve registered, you can comment on our articles and sign up for any from a range of useful email newsletters for all our business titles. You can also then manage your own newsletter subscriptions.
How do I sign in and out on BusinessLIVE?
To sign in, click on the “Sign in” button at the top of the website and enter your details. Once you’ve signed in, your name and surname will appear at the top of the site. To log out, hover over that area and click on the “Logout” prompt that appears.
If you’re on your mobile phone, click on the menu bar at the top right and choose the “Sign in” option at the top of the list that appears. To sign out, click on the menu bar again, scroll to the bottom and click on “Sign out”.
When you sign in on BusinessLIVE, Business Day, the Financial Mail or Rand Daily Mail, you’ll be signed in on all of these because they are all part of the BusinessLIVE website.
I can't register or log in. Who do I contact?
Contact our call centre at Tel: 0860 52 52 00 or email@example.com. The best time to phone is 6am–3.30pm SA time (GMT +2) on weekdays (email support until 8pm; 4pm on Fridays) or 6am–2pm on weekends.
I have registered but now I can’t sign in. What do I do?
Check that you’re entering the same email address that you used to register, and that you’ve got the correct password (see below how to reset your password). No luck? Contact our call centre at Tel: 0860 52 52 00 or firstname.lastname@example.org.
I want to change my password. What do I do?
First, sign out of BusinessLIVE. Then sign on again but when you’re prompted to enter your details, click on “Forgot your password?” and we’ll send you an email with a link that will allow you to enter a new one.
I already subscribe to the print edition of Business Day or the Financial Mail. Do I get free access to BusinessLIVE?
Yes, you do. Business Day print subscribers get access to our BusinessLIVE Premium package, which means they can read all our articles on BusinessLIVE, Business Day, the Financial Mail and Rand Daily Mail, along with daily Financial Times articles and Morningstar financial data and full digital access to The Wall Street Journal.
Financial Mail print subscribers also get access to the BusinessLIVE Premium package but without access to The Wall Street Journal.
To gain access, please register on BusinessLIVE (see above for details) using the same email address you supplied when subscribing to the print edition. That allows us to link your subscription correctly.
If you’ve already registered online using a different email address, you can either register again with your other email address, which will automatically pick up your print subscription, or contact our call centre at Tel: 0860 52 52 00 or email@example.com to change your print subscription details to match your online registration.
Are you a corporate subscriber receiving your newspaper or magazine at the office? Please contact our call centre at Tel: 0860 52 52 00 or firstname.lastname@example.org so we can help you link your BusinessLIVE account to your corporate subscription.
How do I subscribe to BusinessLIVE Premium?
If you haven’t yet registered on BusinessLIVE, click on the “Register” button at the top of the website (on your mobile phone, click on the menu bar at the top right to find the “Register” option) and follow the instructions. At the end of the registration process you’ll have the option to subscribe. We’ll show you our range of subscription packages, you pick one and provide your payment details.
If you’ve already registered as a BusinessLIVE user, simply click here to view our subscription packages and make your choice.
Why should I subscribe to BusinessLIVE Premium?
Great journalism is expensive to produce. While newspaper publishers depend heavily on advertising revenue, that is not enough to let us bring you all the trustworthy, quality reporting you need. We’ve worked hard to give you lots of value through a BusinessLIVE subscription, and your support means we’re able to keep bringing you South Africa’s best business writing – and even expand what we do.
We’ve also added plenty of content and data from our international partners, The Wall Street Journal, the Financial Times and Morningstar, into our subscription packages to offer you even more value alongside our top-notch local content. Individual subscriptions to those international titles would cost you more than R1,000 a month, yet our packages cost only R120 or R349 a month.
How do I change my name, surname or email address on BusinessLIVE?
Once you’ve registered and signed in, your name and surname will appear at the top right of the website. Hover the mouse over your name and click the “Profile” button. (On your mobile phone, click on the menu bar at the top right to find the “Profile” option.)
On your profile, you can edit your name and surname or manage your email newsletter subscriptions.
Unfortunately you cannot change your email address via your profile page. If you’re a registered user but haven’t subscribed, please sign out and register again using your new email address.
If you’ve already subscribed to one of our BL Premium packages, please sign out and register again using your new email address. Then contact our call centre at Tel: 0860 52 52 00 or email@example.com to connect your subscription to your new account.
How do reader comments on BusinessLIVE work?
Readers who have registered and signed in on BusinessLIVE can use the comment facility below our articles. These comments are managed via a reliable service called Disqus that is used on many other websites too.
Your BusinessLIVE Disqus profile is created when you register on our website. It does not pick up details from any previous Disqus profiles you might have. Your name and surname will be displayed with all your comments.
What are cookies and why do I need them to use BusinessLIVE?
Cookies are tiny, harmless files used by websites to keep track of your personal preferences and settings. Many of our services rely on such cookies to function. If you do not have cookies enabled on your browser, some of the services and settings on BusinessLIVE might fail.
Our call centre might ask you to clear your cookies. Read how to delete cookies in Chrome, Firefox, Internet Explorer or Safari.
Email newsletters and mobile apps
How do I sign up for BusinessLIVE email newsletters?
When you register at no cost on BusinessLIVE, you’ll be asked whether you’d like to receive any of our email newsletters. Once you’ve registered, you can also manage your newsletter subscriptions via your user profile – after signing in, hover over your name at the top right of the website and click on the “Profile” button.
I've signed up for a BusinessLIVE email newsletter but it has not arrived in my inbox. What do I do?
Check your junk mail or rejected mail folder in case your mail server rejected the newsletter. If that is what happened, try to adjust your mail settings. If you haven't received it at all, email us at firstname.lastname@example.org.
How do I unsubscribe from the BusinessLIVE email newsletter?
Click on the “Unsubscribe” link at the bottom of the newsletter you’ve received in your inbox, or sign in on BusinessLIVE and update your newsletter subscriptions list via your user profile – hover over your name at the top right of the website and click on the “Profile” button.
Is there a BusinessLIVE app?
There isn’t a BusinessLIVE app but the Business Day app has articles, video, a sleek design and fast load times to keep you informed while you're on the move. It works on mobile phones and tablets.
Download it for free on Apple’s App Store or the Google Play store. At present the app only features free content from the Business Day websites but soon it will offer our full range of content to BL Premium subscribers too.
The Financial Mail app presents an exact digital replica of the weekly magazine for readers who have subscribed to our e-edition. It works on mobile phones and tablets. The app is free to download on the Google Play store and Apple’s App Store – but you’ll need a subscription to view the magazine.
I have a question about Business Day, the Financial Mail or the Rand Daily Mail.
Try the Business Day FAQs page, the Financial Mail FAQs page or the Rand Daily Mail FAQs page. If your question relates to subscriptions, check out the extensive information on our subscriptions FAQs page or contact our call centre at Tel: 0860 52 52 00 or email@example.com.
Who is the editor of BusinessLIVE?
Does the website have RSS feeds?
We have a range of RSS feeds for our websites and individual sections. Get the full list here.
How do I submit an opinion piece?
We do not publish opinion pieces already sent to other newspapers. Submitting an uncommissioned opinion piece is no guarantee that it will be published and we reserve the right to edit all opinion pieces. Email your opinion piece to firstname.lastname@example.org.
How do I submit a press release or story suggestion?
Email your press release or story idea to email@example.com. It will then be evaluated by our news desk. (We don’t publish press releases but they are considered for use in news reports or features.)
How do I report an error on BusinessLIVE?
Let us know if you spot any errors, big or small, so that we can correct them. Email firstname.lastname@example.org with a link to the article and explain the problem clearly and concisely.
How do I advertise on BusinessLIVE?
How do I contact BusinessLIVE?